Shipping policy

SHIPPING AND RETURNS POLICY

We ship domestically within Australia [and internationally]. Your orders will be dispatched and posted within 3 business days. Once dispatched, shipping time will vary depending on the type of shipping selected. Standard shipping parcels are sent via Australia post. Standard shipping takes 5 – 14 days. Express shipping parcels are sent via Australia Post. Express shipping takes 2-5 days [This can fluctuate with delays outside of our control such as natural disasters, pandemics, peak periods etc]. International shipping parcels are sent via Australia Post. International shipping takes 20-30 days. 

Australia Post requires a signature. If you request a parcel be left unattended, you acknowledge that you do so at your own risk. Once a parcel has been delivered to your nominated address, we take no responsibility for any damage or theft that may occur. If you will not be present to accept delivery of your parcel or feel that your address is unsafe to leave a parcel unattended, we recommend sending your order to a work address. If you are providing a work address, please always include the level (if a multi storey building) and the name of the company as Australia Post will return to sender if you do not make these details clear.

We can redeliver parcels where the address is incomplete, or has been incorrectly provided, however this will incur a delivery charge [cost determined at time of shipping] for standard registered post or express post. Please note that the delivery times specified are approximate and as provided by Australia Post.  We cannot guarantee these delivery times.